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30-Day Satisfaction Guarantee

We want you to feel completely confident when shopping with Soraderma.

That’s why every BrowPrint order is backed by our 30-Day Satisfaction Guarantee.

If you have any concerns about your order, simply contact our support team within 30 days of delivery. We’ll do everything we reasonably can to make things right.

Returns

If you decide to return your order, unused and unopened products in their original packaging are eligible for a return within 30 days of receiving your order.

To start a return, please email support@soraderma.com with your order number.

Once your return request is approved, we’ll provide instructions on how to return your item. Please do not send products back without contacting us first, as they cannot be accepted.

Hygiene & Safety

Because BrowPrint is a personal cosmetic product, opened or used items cannot be returned for hygiene and safety reasons.

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right with a replacement or refund where appropriate.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged during shipping, defective, or incorrect, contact us as soon as possible at support@soraderma.com so we can resolve the issue quickly.

Exchanges

If you’d like a different item or shade, the fastest option is to return your eligible unopened product after approval and place a new order.

European Union Customers

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, provided the item is unused, unopened, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or card provider, processing may take a few additional business days.

If more than 15 business days have passed since your refund was approved, please contact us at support@soraderma.com.