Customer care

Returns & product support

If you are not satisfied with your Soraderma experience, contact us. We will listen, help with technique where relevant and review your circumstances fairly.

Changed your mind?

Unopened, unused and sealed products may be returned within 30 days of delivery. Contact us before sending anything back. For non-faulty returns, the customer is responsible for return postage.

Cosmetic hygiene

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for a change-of-mind return unless faulty. This does not affect your statutory rights.

Faulty, damaged or incorrect orders

Contact us promptly with your order number and clear photographs where relevant. We will review the issue and provide the appropriate remedy in line with UK consumer law.

Need application help?

Placement and pressure can take practice. If the first result is not what you expected, contact us before giving up—we can help you troubleshoot shape, preparation and application.